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Lux Travel Group Lux Ground Complaint - Ruin your trip - book with Lux Ground
Lux Travel Group Lux Ground Complaint

Lux Travel Group Lux Ground Complaint

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Ruin your trip - book with Lux Ground


Stay away from this company. They have different names (Lux Crown, Lux Travel Group, Lux Ground) but their main phone number is 888-331-4443. They have many different phone numbers like 951-234-1777, 951-654-0410, 707-703-8581. Their "luxury" buses are prone to breakdowns. They inform you they have a replacement bus and make you wait hours only in the end, tell you no bus is coming at all and you have to reschedule! Customer service sucks and it is very hard to contact them! This company is not worth saving money and they think your time is not important. They never return your calls and they never update you of the status of their buses, if it is coming at all. One lady had her whole entourage with her as she was going to get married in Vegas the next day and they booked with this company and they were told hours later that no bus is coming as it broke down! They never offer any apologies too! Customer service is soo bad. Stay away from this company and spare yourself the grief!


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